Understanding Mediation


Frequently Asked Questions About Mediation

What is Mediation?
Mediation is a process that helps people communicate more effectively, so they can try to resolve issues that are causing conflict. The parties to a mediation are assisted by a neutral 3rd party called a “mediator” who is trained to help the parties talk about their issues, needs, interests and concerns. Mediation is a flexible process that provides an opportunity for people to be heard, to clearly express their concerns, and often helps parties to become better problem solvers. The process can be tailored to the needs of a specific situation.
What types of conflicts and disputes can be mediated? 
The level of frustration with a conflict does not disqualify mediation.  In fact, it may make mediation an even better option, as mediation has proven beneficial for reducing stress to work had on the problem but go easy on the people.  In many cases is takes less time and reduces the costs involved in full-blown litigation. Mediation is commonly used in these areas:
  • Business mediation - contract, account, partner, or organizational disputes, etc.
  • Community mediation - community, neighborhood, restorative justice, etc.
  • Construction mediation - building, remodeling, repair, etc.
  • Consumer mediation - account and credit disputes, retail complaints, warranty, etc.
  • Education mediation - special education, school relations, staff and student, peer mediation, higher education, etc.
  • Elder mediation - elder care, end of life, estate planning mediation, etc.
  • Eviction and other landlord tenant issues- see the video on YouTube at ​www.youtube.com/watch?v=Ejlaan5hfdo
  • Family mediation - family, divorce, custody, support, permanency planning, etc.
  • Personal injury mediation - personal injury, premises liability, motor vehicle, civil claims for assault, malpractice, etc.
  • Workplace mediation - employment, personnel disputes, discrimination, etc.
What does a mediator do?
The mediator establishes ground rules for discussion and helps the parties to share and articulate information, ideas, feelings and perceptions. Mediators will ask questions, help the parties focus on moving forward, and assist the parties in identifying, evaluating, and choosing options for resolving the dispute. Mediators do not assign blame, take sides, or judge who is right or wrong. They do not provide counseling or legal advice, or make decisions for the parties. They may, however, provide advice and coaching on communication styles.
The most accepted ethical standards for mediation practice are the 2005 Model Standards of Conduct for Mediators, adopted by the American Bar Association, Association for Conflict Resolution, American Arbitration Association, and by the Association of Missouri Mediators.  Click this link to view the Model Standards.
 How do I know if mediation is the right process for me?
Well, it’s a process that allows you to have more control over the outcome of your dispute. It also allows parties to work in a private, confidential setting, and often proves to be faster and less expensive than other available methods of resolving a dispute. The mediation process encourages parties to work on the problem, and that can help preserve relationships that are under stress as a result of the dispute. Many different surveys have shown that overall party satisfaction with the mediation process is high, especially compared to litigation.
 If I mediate, what happens if the other party and I don’t agree on something?
Mediators are specially trained to help parties avoid reaching an impasse. But if you do happen to get stuck on an issue, the mediator can help the parties to develop multiple options, and to analyze the risks. That can often help parties to find a mutually-agreeable option.
 What if I don’t want to settle?
Mediation is a voluntary process, so no one is ever forced to settle. Mediation sessions can also be structured to allow parties to check with their attorneys or other advisors before agreeing to a settlement. The decision to settle will be left up to the parties. If parties aren’t able to come to an agreement, the mediation will conclude and the parties are free to move on to another process. But in most cases, parties find that even if they weren’t able to reach a full agreement in mediation, they have still benefitted by participating in the process. Mediation may have helped them better understand the dispute and its causes; or served to reduce the number of issues in dispute; or helped the parties learn new skills for working through the remaining issues on their own.
 How much will it cost to mediate?
The cost of mediation varies, depending on the nature and scope of the dispute, and the amount of time it takes to come to an agreement. Because mediation is a process that helps parties to manage conflict, it can serve to reduce the time, energy and expense of continued conflict. Community-based mediation may be free or offered on a sliding scale. There are also government funded programs like M.A.R.C.H., and programs offered through the courts. Hourly rates for private mediators vary.  See our list of mediators throughout the state under the FIND-A-MEDIATOR tab on the homepage.  Judges and lawyers have access to a list of mediators maintained for the Missouri Supreme Court by The Missouri Bar.

Additional Information
The articles linked below provided by Mediate.com answer many of the most common questions about mediation. If you do not find the information you are seeking, please contact us at [email protected].

Understanding Mediation  
Selecting a Mediator
Where Can Mediation Be Useful?  
Using Mediation Effectively